Shipping & Returns Policy
Shipping
We process all orders within 2–5 business days. Once your order ships, estimated delivery times are:
- United States: 10–18 business days
- Canada: 14–21 business days
- International: 14–28 business days
You'll receive a tracking number by email once your order has shipped. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.
Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
Lost or Delayed Orders
If your order hasn't arrived within 30 days of your shipping confirmation, contact us at [your email] and we'll investigate immediately. We'll either reship your order or issue a full refund — your choice.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, email us within 7 days of delivery with a photo and your order number. We'll send a replacement at no cost to you.
Returns
We accept returns within 30 days of delivery for items that are unworn, unwashed, and in original condition with tags attached.
To start a return, email us at [your email] with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Once we receive and inspect your return, we'll issue store credit or a refund to your original payment method within 5–7 business days.
Exchanges
We don't offer direct exchanges. If you'd like a different size or color, return your original item for store credit and place a new order.
Contact Us
Questions? Reach us at Seeksolacestore@gmail.com — we typically respond within 1–2 business days.